Contact Support
Our support team helps with account access, ledger questions, partner linking, liquidation requests, and payout status. For security, we can only discuss account details with the registered account holder.
How to reach us
- Email: support@zavavault.com
- Ecosystem inquiries: info@zavakar.com
- Response time: We aim to reply within 2 business days (Monday–Friday, excluding Canadian public holidays).
What to include in your message
To resolve your issue quickly, please provide:
- Your full name and the email address registered on ZavaVault.
- A clear description of the issue (access, sync, balance, or payout).
- Withdrawal reference ID and date submitted (for payout questions).
- Screenshots or ledger event details if a specific transaction is missing or incorrect.
- Whether your account is linked to a partner platform (for example, Workigo).
Common topics
Account access
Password reset, verification email not received, or trouble completing registration. Confirm you have accepted the Master Terms, Privacy Policy, and Operations Guide during sign-up.
Ledger and ZAVA balance
Questions about partner credit sync, available vs. reserved balance, or missing ledger events. Include the approximate sync time and partner platform name.
Cash liquidation and payouts
Status meanings:
- Under review — fraud-prevention and administrative checks in progress.
- In transit — approved and being processed through the payment network.
- Paid — payout completed; allow standard bank processing time.
See the Service & Operations Guide for fees, limits, and timing.
Bank account and Stripe Connect
If payouts are enabled via Stripe Connect, complete bank onboarding from your Payouts page. If onboarding fails, include any error message shown and whether you are updating an existing connection.
Partner platform linking
If credits from Workigo or another authorized partner are not appearing, confirm your ZavaVault account is linked and that you are using the same identity expected by the partner integration.
Before you write
Many answers are in our public documentation:
- Frequently asked questions on the home page.
- Service & Operations Guide — conversion rates, fees, limits, and timelines.
- Privacy Policy — how your data is handled.
Urgent payout or security concerns
If you believe your account was accessed without authorization, or a withdrawal was initiated fraudulently, email support@zavavault.com with the subject line URGENT — Account Security and we will prioritize the review.